FAQ

HAVE A QUESTION?

You’re in the right place. Can’t find your question?  Please call us at 503.224.3400 or email here.

What time is check in?

4 p.m.

WHAT TIME IS CHECK OUT?

Noon.

CAN I CHECK OUT LATE?

We try to accommodate late check out requests when we can – late check out availability is dependent on the number of check ins we have scheduled for that day. To request a late check out, call or stop by the front desk on the evening before your departure or in the morning on the date you are scheduled to depart. We’ll do our best!

HOW DO I GET AROUND THE CITY?

Don’t worry, we can help getting you from A to B! Please check out our Transportation page for more information or stop by the front desk.

IS THERE VALET PARKING?

Yes, valet parking is priced at $45 per day with unlimited in and out privileges.

WHERE CAN I WORK OUT?

Our fitness center is located on the second floor and is open 24 hours a day. Check out our Provenance Well + Fit program as well!

WHERE CAN I PRINT OUR BOARDING PASSES?

Our business center is located on the main floor in the East Wing, near the stairs to Jake’s Grill.

IS THERE ANY WAY TO DO LAUNDRY?

We don’t have self-service laundry facilities, but we do offer same-day dry cleaning and laundry service. You’ll find laundry bags and forms in your closet. Drop your laundry at the front desk by 8 a.m. and you’ll have it back by 6 p.m.

HOW CAN I MAKE CALLS?

Local and toll-free number calls are included with your stay. Long distance fees vary.

THERE IS SO MUCH TO DO IN PORTLAND, WHERE SHOULD I START?

Stop by the front desk and let us help you map out your visit!

ANYTHING ELSE?

Wi-Fi is always available at Sentinel and we offer Smith Teamaker iced tea and citrus water in the lobby (all included with your stay). Coffee is available for purchase at the Starbucks located off the lobby. Check out our Food and Drink page to learn more about grabbing a bite at Jake’s Grill, a cocktail at Jackknife, or wine tasting at Domaine Serene, all located on the main floor of the hotel. For more of our offerings, check out our signature amenities.